I. Basic information
- 3D adventure d.o.o. DMC travel agency, OIB 20954434438, Bihaćka 2, HR – 21000 Split, Croatia (hereinafter referred to as: the Merchant) hereby regulates the procedure for buying and selling, or ordering, accepting orders, payments, deliveries and complaints of products offered on these pages.
- A visitor to the pages is any person who accesses the Izvrsna web shop page via electronic means of communication and freely browses the product offer without registering.
- A buyer of products is any person who registers their personal data via electronic means of communication and orders at least one product offered on the Izvrsna web shop pages, and whose order is accepted by the Merchant.
- The provisions of the Consumer Protection Act, the Personal Data Protection Act, the Civil Obligations Act, the Electronic Communications Act and other applicable regulations of the Republic of Croatia apply to the relations between the Merchant and the Visitor, or the Merchant and the Buyer.
- The Merchant reserves the right to amend these terms and conditions at any time, with public announcement on the Izvrsna web shop website.
II. Product information
- The Merchant undertakes to clearly state its commercial intentions on the www.izvrsna-webshop.hr website and to regularly maintain and provide Visitors and Customers with unambiguous, clear, easily understandable information about the products on offer, in a manner adapted to means of remote communication. At the time of ordering an individual product and/or service from the offer, the consumer (within the meaning of the Consumer Protection Act) by agreeing to these Terms and Conditions confirms that he has taken note of the following prior notice through the information published on the website within a reasonable time before concluding the contract:
- name, company or name, registered office, registration number, telephone number and e-mail address of the Merchant
- the ways in which he can present his objections and the manner in which consumer objections and complaints are resolved by the Merchant
- products or services offered and their name
- the main features of the product or service – the retail price of the product or service, including all taxes and other duties
- product delivery costs
- the method of payment and the method and term of product delivery or service provision
- services offered after sales (servicing and sale of spare parts)
- guarantees that are given with the product or service and the existence of the Merchant’s responsibility for material defects
- the consumer’s right to terminate a contract concluded via means of remote communication within 14 calendar days for termination of the contract
- situations in which consumer rights are excluded on termination of the contract (or in the case of a service contract, if the provision of the service, with the express consent of the consumer, began before the expiration of the period in which the consumer had the right to request termination of the contract, on the sale of a product or the performance of a service whose price depends on fluctuations in the financial market, on the sale of a product made based on the consumer’s specifications, a product made exclusively for the consumer or a product that, due to its nature, cannot be returned or is subject to rapid deterioration, on the sale of audio or video recordings and computer programs that the consumer has unpacked, on the sale of newspapers, periodicals and magazines)
- the assumptions and procedure for terminating a contract concluded for an indefinite period or for a period longer than one year
- the period in which the offer or price is valid
- the general terms and conditions of the Trader
- The Trader is obliged to deliver to the consumer, in accordance with the provisions of the Consumer Protection Act, a confirmation of the concluded contract in writing or on some other durable medium accessible to the consumer, within a reasonable period after the conclusion of the contract, and at the latest at the time of delivery of the product, or at the latest on the day of the start of the service provision. By agreeing to these Terms, the consumer agrees that confirmation of prior notification will be delivered to him by e-mail to the e-mail address he provides as a contact when entering his order or by mail to his home address.
- All prices of products offered on the Izvrsna web shop pages are expressed in the Croatian national currency EURO and include VAT and delivery costs. The purchase agreement is considered concluded at the moment when the Trader accepts and delivers confirmation of acceptance of the order to the Buyer.
- The purchase and sale of products through the Izvrsna web shop pages on behalf and for the account of minors or completely legally incapable persons may be concluded only by their legal representatives, and partially legally capable persons may conclude a contract only with the consent of their legal representative.
- Visitors and Buyers are aware of and accept that the Trader is not obliged to accept the order of the Visitors and Buyer if it deviates in any way from these Terms of Use or any other terms of ordering or purchase published on the Izvrsna web shop pages.
III. Customer Data
- The visitor to the Izvrsna web shop website is obliged to register in order to make a purchase via the Izvrsna web shop website and for this purpose enter the necessary personal data in the provided online form and create his/her username and password. The data is used to enable and authorize his/her online purchase, but also to access certain personalized contents of the Izvrsna web shop website such as: My data, My orders, etc. The registered visitor, or Customer, is obliged to keep his/her username and password confidential and with due care, and is solely responsible for any action taken using his/her username and/or password. The Merchant is not liable on any basis for any damage that may arise as a result of improper or unauthorized handling of the username and/or password of the registered Visitor, or Customer. If a registered Visitor or Buyer suspects unauthorized use of their username and password, they are obliged to immediately change their password and notify the Merchant by e-mail info@3d-adventure.hr or by phone at 021/772-778
- By registering, the Visitor confirms the accuracy and completeness of the personal data provided in the online form and confirms that they are fully familiar with and accept these Terms of Use for the online shopping service.
- The Merchant undertakes to protect the privacy of personal data of all registered Visitors and Buyers of the Izvrsna web shop website and will treat them in accordance with the Personal Data Protection Act and other applicable regulations. Issues of data processing about users of the Izvrsna web shop service are regulated by separate Terms of Use for the Izvrsna web shop website.
IV. Payment methods and delivery
Delivery is made exclusively to the Buyer’s address in the Republic of Croatia. Delivery is free of charge regardless of the order amount, and the collection can only be made by the Customer upon presentation of an ID card.
4.1. Payment methods
4.1.1. Payment by credit card
Payment by credit card is enabled for the following cards: – MasterCard – VISA – Maestro – Diners. Users have the option of paying for the purchased products in up to 12 monthly installments, in cooperation with our partner banks. The minimum amount for payment in installments is €20. When paying by credit card, authorization is automatically performed online. After successful authorization, the User receives confirmation via e-mail whether the authorization was successful/unsuccessful.
4.1.2. Payment by cash on delivery
When paying by cash on delivery, the User receives on the Izvrsna web shop pages all the information necessary for the ordered product to be delivered to his home address (name and surname, address, telephone number, etc.), and pays the ordered item in cash to the delivery person of the contracted delivery company. Product delivery is possible only within the territory of the Republic of Croatia.
The Merchant undertakes to deliver the ordered product to the Buyer within 3-7 working days from the moment of ordering, depending on the current order quantity and geographical distance. The product will be delivered to the Buyer’s delivery address specified during registration, and if he is not at home, a message will be left about the attempted delivery and an attempt will be made to deliver it the next day, and if the delivery is not made even then, the ordered product will be returned to the Merchant. In that case, it is considered that the Buyer has canceled the order. If for any reason the User was not available via the contact number specified in the online form during registration, the Merchant is not responsible for the delivery time. The Buyer can contact or email info@3d-adventure.hr at any time regarding the delivery of the product.
V. Merchant’s Responsibility
The services provided by the Merchant within the online shopping service on the Izvrsna web shop website do not include the costs incurred by site visitors using computer equipment and services for accessing the website. The Merchant is not responsible for telephone costs, Internet traffic or any other costs that may arise, nor is it liable for any damage that may arise due to an interruption of the Internet connection when using the online shopping service. If any error occurs during the purchase process, the Buyer can contact the e-mail **info@3d-adventure.hr or by phone. 021/772-778 so that it can be eliminated as quickly as possible. The Merchant is in no way responsible for the relationship between the Buyer and the bank – cardholder and does not guarantee or bear responsibility for the success of the purchase process in cases where it depends on the provision of services that the Merchant does not directly control.
VI. Data security
- The confidentiality of user data entered on the pages of the Izvrsna web shop portal is ensured by using the SecureSocketLayer (SSL) protocol with 256-bit data encryption. SSL encryption is the process of encrypting data exchanged between the user’s computer and the Izvrsna web shop portal, which prevents unauthorized access to data during its transmission via the internet.
- On the credit card payment page, a user security authentication procedure has been implemented through the “Verifiedby Visa” and “MasterCardSecureCode” services. The aforementioned services enable the identity of the credit card owner to be confirmed when making online purchases, thus preventing the misuse of someone else’s credit card data.
- The credit card authorization procedure by the card issuing bank during online shopping on the *Excellent Web Shop* portal includes checking the credit card control number (3-digit or 4-digit number written on the back of the card).
- The transfer of data between the Merchant and the bank during credit card authorization is carried out via a leased line with data encryption, which completely prevents unauthorized access to the relevant data during their transfer.
VII. Termination of the purchase contract, return and complaint of goods
The Buyer has the right to terminate any purchase contract concluded by means of electronic communication on the www.shop.izvrsna.hr website in the manner provided for in these Terms and Conditions within 14 (fourteen) calendar days, without giving a reason. In the case of concluding a contract for the sale of products, the period of 14 calendar days begins to run from the day the Buyer received the product, and in the case of concluding a contract for the provision of services from the day the contract was concluded.
The Buyer terminates the purchase contract within the legally permitted period of 14 calendar days by written notice containing an unambiguous statement in any form, by which the Buyer expresses his will to terminate the contract. The Buyer can send an unequivocal declaration of termination to the Merchant by mail and to the e-mail address **info@3d-adventure.hr. In the written notification, the data from the account/order (serial number, date, amount, product) and the Buyer’s data (name and surname, contact phone number and e-mail) must be specified, as well as the name of the bank and the number of the current account to which the Buyer wants a refund. If the customer requests a refund, the current account number, name of the bank and other data or copies of documents necessary for unambiguous identification should be attached.
The contract is terminated at the moment when the Merchant receives the notice of termination, with the fact that the contract is considered to have been terminated in time if the notice of termination is sent within the legal term. In the event of termination of the contract within the legally permitted period, the Buyer is obliged to return the product at his own expense, whereby he must bear only the direct costs of returning the product (if it is a physical product) to the Merchant at the address: *3D adventure d.o.o., Bihaćka 2, HR – 21000 Split, Croatia, with the note “Return of Web Order*”. In the case of a sales contract, the Merchant must refund the amount paid only after the product is returned to him, i.e. after the Buyer has provided him with proof that he sent the product back to the Merchant, if the Merchant was informed of this before receiving the product. The trader is obliged as soon as possible, and no later than within 14 days from the date of receipt of the written notice of termination, to return to the Buyer the entire amount that the Buyer has paid up to the moment of termination based on the contract for the purchased products.
VIII. Other
Products published on the Excellent web shop pages can be reserved. The product is reserved for delivery only after confirmation of payment by the potential Buyer. The products that have been placed in the shopping cart are therefore not yet reserved.
The merchant reserves the right to change these Terms and the content on the Excellent web shop pages without prior notice, about which Users will be notified in an appropriate manner. Changes to the Terms and Conditions come into force on the date of their publication.
The visitor accepts these Terms by clicking on the “Pay” field.